Consumer Focus, Campaigning for a fair deal for energy customers
Consumer Focus is the name for the new organisation created to champion the UK consumer in the Energy markets in England, Scotland, Ireland and Wales.
Consumer Focus has taken over this role from Energywatch who have been responsible for this task for a number of years in the UK.
Consumer Focus was created through the merger of three consumer organisations - Energywatch, Postwatch and the National Consumer Council (including the Welsh and Scottish Consumer Councils).
The new approach allows for more joined-up consumer advocacy, with a single organisation speaking with a powerful voice and able to more readily bring cross-sector expertise to issues of concern.
Consumer Focus has strong new legislative powers. These include the right to investigate any consumer complaint if they are of wider interest, the right to open up information from providers, the power to conduct research and the ability to make an official super-complaint about failing services.
Small businesses get a raw deal in the energy market. The problems they face are much the same as the ones faced by domestic energy consumers, but the latter are protected by a raft of consumer law, regulation and industry Codes of Practice, none of which are in place to protect small businesses.
At a time when gas and electricity prices have risen so dramatically this lack of protection has been exacerbated.
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